Frequently Asked Questions
Everything you need to know about shopping with Hannas Toowoomba
What are your shipping options and delivery times?
We offer standard and express shipping across Australia. Standard orders typically arrive within 3-7 business days, while express shipping takes 1-3 business days depending on your location.
What is your return policy for fashion items?
We accept returns on full-priced items within 14 days of delivery, provided they are unworn, have all original tags attached, and are in their original packaging.
How do I determine my correct size?
Each product page features a detailed size guide. Since we stock various brands, we recommend checking the specific measurements provided to ensure the perfect fit.
Can I click and collect my order in Toowoomba?
Yes, we offer a free Click & Collect service. Simply select the 'In-store Pickup' option at checkout and wait for your notification email before heading to our Toowoomba store.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay for your convenience.
Do you offer international shipping?
Currently, we primarily ship within Australia and New Zealand. For inquiries regarding shipping to other countries, please contact our customer service team directly.