Returns & Exchanges
At Hannas Toowoomba, we want you to love your fashion finds, which is why we offer a 30-day return policy for items in original condition. If your purchase isn't quite right, we are happy to assist with a refund, exchange, or store credit.
Check Eligibility
Ensure your items are unworn, unwashed, and have all original tags attached within 30 days of purchase.
Complete Return Form
Fill out the return authorization form included in your original package or download it from our website to specify your reason for return.
Package and Post
Securely pack your items and the return form, then send them back to our Toowoomba storefront via a trackable shipping service.
Processing and Refund
Once our team receives and inspects your return, we will process your refund or exchange within 5 business days and notify you via email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing